Showing posts with label Mumbai Ration Card. Show all posts
Showing posts with label Mumbai Ration Card. Show all posts

Wednesday, July 17, 2013

Mumbai Ration Card Information and holders rights

RATIONING RULES AND CARD HOLDERS RIGHTS

1.THE WEEKLY QUOTA IS NOT FORFEITED IF NOT PURCHASED:

For the convenience of the consumer who cannot buy the fortnightly quota at one time,
Purchase of rations on a weekly basis is permitted. If a card holder cannot purchase his rations in the first fortnight of a month, he can do so in the second. Sugar is available owing to shortage or strike by Shopkeepers, Truckers or Go-down employees in a particular month, these quotas will be made available in the month by the Government.

2. DISPLAY OF SAMPLES:
Samples of food grains, etc are to be displayed in sealed plastic bags. The general impression that rations are of poor quality is not correct, they have to be clean, the Government is supposed lift stocks from the food corporation of India only after proper examination. It does not accept spoilt stocks, if the grains are of bad quality you have the right to complain and have them exchanged. Samples of the available food grains have to be displayed in thr Ration shops in the sealed plastic bags bearing the number of the godown and the date of delivery. The card holder can compare the quota given to him with the sample in the bag and ensure that he is given the same quality. If samples are displayed in plates you could be cheated.

3. ENSURE THAT YOU GET A RECEIPT:

The receipt is yellow in colour and in simple language. If the figures are not clear ask the shopkeeper to write them down legibly. The receipt should give the date of purchase, details of the ration supplied and the number of the ration shop in Marathi only.  There is no rule that the ration can be purchased only once a day, you may make more purchase separately on the same day.
If the shopkeeper has no change, ask him to write the amount due on the back of your receiptand to sign below so that the amount can be adjusted against your next bill.

4. You are entitled to buy only the commodities you require. The shopkeeper cannot insist you buy wheat or rice in order to get the quota of your Kerosene or Sugar.

5. A fee of Rs. 5 is charged for a new card. The fee for replacement of a lost card is Rs. 10/- only. There is no charge for issuing a temporary card.

6. When applying for a new card or adding names to a card, verification will be carried out after your application is received and the card will be made available within 10 days.

7. To obtain ration card, applications do not need to have a fixed residence. Tenants , sub- tenants pavement dwellers, temporary construction workers, contract labours and hostels can all obtain ration cards after inspection to verify produce a no objection certificate from the owner of the premises.

8. If a card holder is moving from one locality of greater Mumbai to another, there is no need to surrender the card. A slip giving the address of the rationing office for the new residence, reference number and the number of the new ration shop (ARS No.)will be attached to his ration card by the rationing office. The card holder should first go to his change of residence: the officer in-charge will guide him regarding the steps to be taken.

9. If the card holder is moving to Mumbai from Districts or from outside the State, he will have to get a surrender slip from his old rationing office and present it at the new rationing office. If the card holder did not have a ration card in his former home he will have to get a certificate from the “talathi” of his district to this effect. In case where documentary evidence cannot be produced, the rationing inspector will inspect the home, verify the statement of the applicant and issue a temporary card.

10. Card holder should not be intimated by threats made by the shopkeeper. He has no powers to seize, change or cancel their cards.

INFORMATION TO BE INSPECTED:

The ration shop has to display:
a. The registration number of ration shop (ARS No.)
b. The number, address and phone number of the ration office
c. The inspectors name and time of his weekly visit.
d. The stock position of all rationed commodities in units.
e. The official price list.
f. The total number of ration cards registered with the shop.
g. The total number of units.

A complaint  book has to be available to card holders.

HOW TO GET A RATION CARD:

You can obtain an application form for ration card from your ration office or district office on payment of Rs. 1/- There are three type cards, Yellow, orange and White.
The yellow cards are given families below the poverty line, ie those having an annual income between Rs. 15,000/- and Rs. One lakh are given orange cards and income above one lahk per annum are given white cards.

LISTED BELOW ARE THE VARIOUS TYPES OF FORMS TO BE FILLED UP BY CARD HOLDERS:-

a. to obtain a new ration card, fill up form No. 1, attach all the required documents and pay a fee of Rs. 5 only. The card should be received within 10 days.
b. For deleting names from the card, fill up form No. 9 and get acertificate from the ration office to this effect. This should be done the same day or at most the next day.
c. For adding names fill up form No.8, The change should be made within 7 days.
d. To replace a lost or mutilated ration card, fill up form No.15. The card should be replaced within 10 days.
e. For other alterations such as change of address fill up form No. 14. The change should be made within 7 days.
Approach the Public rations officer at Window No.1, for free assistance. Do not involve any middle men who approach you.
Illeterate applicants or those who do not know Marathi should seek help at Window No. 2 to get their forms filled up. Completed forms for new ration cards are also accepted at this Window.
Application for increase in the number of units will be received and registered at Window No. 3. People wishing to surrender their ration cards can get a receipt for the same at this Window.
Distribution of ration cards, registration and accounts will be handled at Window No. 4.

RATIONING SYSTEM URBAN AND RURAL:

The food and civil supplies department of the state Government controls the functioning of the PDS, policy decisions are taken by the rationing controller.
In the Greater Mumbai and Thane industrial zone there are 6 zonal offices:
1) Zone A-Office Nos. 1,3,5,6,9,11 and 13
2) Zone C- Office Nos. 15,16,17,18,19,20 and 21.
3) Zone D- office Nos. 22,23,24,25,26 and 29.
4) Zone E-Office Nos. 30,31,32,33,34,35, 44 and 45.
5) Zone F –Office Nos. 27,28,42and 43.

The head of a rationing office is the Rationing officer. The Asst. rationing Inspector and the staff help in the day to day functioning of the office. The staff helps to redress the grievances of the public and guide them.

THE RURAL SECTOR:

In regular Maharashtra the Addl. District collector is the overall charge of the PDS but the District supply officer operates on his behalf. At the Taluks level the Tehasildar heads the rationing operations. There is a head clerk to assist him and a rationing Inspector who is charge of 100-125 villages. Hence it is impossible for the Inspector to physically inspect them often. In rural areas card holders obtain Kerosine from authorized Kerosine suppliers. The Chairman of various co-operative societies are required to certify that the quota given to the shop has been properly distributed before fresh quota is supplied.

HOW TO LODGE A COMPLAINT:

Quite often, Kerosine, Wheat and rice are not available or the sugar is less than 500 grams. People wish to complain against the shopkeeper but are afraid that he may be abusive or confiscate their card: at such times to whom should one complain?
First, one should ask for the complaint book in the ration shop and enter the complaint in the book. Then Inspector examines the book every time he visits the shop. If the Inspector does not redress your complaint, you should complain to the Tehsilder/rationing officer. If there is still no action complain to the Collector/Addl. Collector or District supply officer / Controller of Rationing. Regarding policy matters suggestions or complaints should be sent to the Secretary, Department of foods Civil Supplies and consumer Affairs or to the Minister.
To ensure implementation of the rules and assert one’s rights is difficult for one person, hence it is necessary to form local organizations of ration card holders. Local groups, women’s groups and party branches should take the lead in solving card holders problems. For this complaint redressal committee need to be set up. Card holder, ration shopkeepers and ration inspector should be member of this committees.
Such a committee could be for one ration shop or for 4-5 ration shops jointly. Problems that cannot be solved by the committee can be referred to the Controller or the Department. The PDS covers all of Maharashtra.
Rationing problems affect everyone from city dwellers to Adivasis. It is essential that those organizations which are working on behalf of card holders should come together in the form of a Federation to ensure proper working of the PDS(Public Distribution System)